Views:72
Applicants:0
Posted on 26 Jul, 2025
Sorry, this vacancy has been closed and is no longer accepting applications.
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Functional Area - Data Analytics & Business Intelligence / Statistics, Sales / Business Development / Client Servicing
- Job Role - Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
- Lead and mentor Customer Success Managers to meet KPIs
- Drive NPS> 40 & manage Customer Health Score tracking
- Ensure 100% contract renewals & support upsell/cross-sell
- Oversee hiring,training and retention of CSM team
- Handle escalations and strategic account reviews
- Develop success playbooks,SOPs and advocacy initiatives
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
About Employer
Sorry, this vacancy has been closed and is no longer accepting applications.
Apply to JOBS On-The-Go Jobringer Mobile App
Similar Jobs
Customer Support Associate-ICC
Syneos Health
- 0 - 5 years
- Not Disclosed
- India
Key Skills- Customer Support Associate, Client Onboarding, Documentation, Quality Standards, Screening Tools
Customer Support Specialist
Iron Systems, Inc
- 1 - 2 years
- Not Disclosed
- India
Key Skills- MS Excel
Customer Service and Operations Executive (Remote)
Snaphunt
- 1 - 5 years
- Not Disclosed
- India
Key Skills- Customer Service, Order Management, Inventory Tracking
Customer Support Specialist
Snaphunt
- 0 - 5 years
- Not Disclosed
- India
Key Skills- Customer Service, Communication, Problem Solving
Client Support Specialist
Snaphunt
- 1 - 5 years
- Not Disclosed
- India
Key Skills- Customer Support, Technical Troubleshooting, CRM Software, Communication