2 - 5 Years
Not Disclosed
Full Time - Permanent
New Delhi

Views:67

Applicants:1

Posted on 7 Aug, 2025

Sorry, this vacancy has been closed and is no longer accepting applications.

Overview
  • Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
  • Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma, IT Software Maintenance / Operations / Support Services, ITES / BPO / KPO / Call Center / Operations / Tele-calling
  • Job Role - Quality - Head, Other ITES / BPO / KPO / Call Center / Operations / Tele-calling
  • Employment type - Full Time - Permanent
  • Work Mode - In Office
Job Description | Role and Responsibilities

  1. Lead Quality for multiple BPO programs 
  2. Manage voice and non-voice (email/chat) processes
  3. Drive transitions,ramp-ups and qualify framework setups
  4. Present in high-level client meetings
  5. Use Excel and PowerPoint for reporting
  6. Hold Sex Sigma/COPC/TTT certifications
  7. Ensure compliance with ISO/COPC frameworks

Candidate Profile | Who Can Apply
Education
  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization
Job Related Keywords
About Employer

Sorry, this vacancy has been closed and is no longer accepting applications.

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