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Applicants:18
Posted on 25 Apr, 2022
Sorry, this vacancy has been closed and is no longer accepting applications.
- Industry - IT - Software / Product Development
- Functional Area - IT Software Programming / Analysis / Quality / Testing / Training, IT Software Maintenance / Operations / Support Services
- Job Role - Technical Support Engineer
- Employment type - Full Time
- Work Mode - In Office
- Responsible for IT incident management, IT change management and IT helpdesk support.
- Applies knowledge of commonly used IT concepts, practices and procedures to promptly resolve issues identified from inbound calls or e-mails or helpdesk ticket portal.
- Responsible for supporting end users in the use of various software programs for healthcare is a plus and hardware platforms.
- Create, update and resolve tickets with accurate and detailed information.
- Resolve tickets with accuracy
- Identify and report problem trends which may indicate system-wide problems or malfunctions to manager.
- Ensure timely customer follow ups on open/unresolved issues.
- Report process failures to Manager and ability to make critical decisions in a short amount of time
- Strong written and oral communication skills including editing skills.
- A+, Networking+, MCSA, MCSE, or other related certifications preferred.
- 2-3 years of information technology experience, 2-3 years of network related setup, changes and troubleshooting, 2-3 years of Windows server related setup, intermediate level Active Directory, Microsoft Exchange 2013-2016 mailbox setup and support .
- Advanced knowledge of Windows 7 through Windows 10 in an Active Directory environment, Windows Server 2008 R2 - 2016/2019, Ethernet/Gigabit networks, wireless networks, local and networked printers, setup, configuration and troubleshooting of mobile devices, laptops and desktop and MS Office 2013 through 2019.
- Previous experience with server and workstation backups, VPN troubleshooting, remote access, virus removal and prevention and WAN troubleshooting.
- Experience in Mac OS is a plus but not required.
- Candidate should be available for 2 weeks of Evening Shift for initial training. (7:00 PM to 12:00 AM)
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Sorry, this vacancy has been closed and is no longer accepting applications.
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