JOB DESCRIPTION FOR THE ROLE OF: TEAM LEADER
 Position: Team Leader – Operations (Voice)
Operations: Telesales Voice (Inbound ) Operating Geography: United States
Work Shift: Night Hours (IST)
Role Type: Full Time – Permanent Position
Responsibilities:
• Responsible for auditing calls along with making detailed notes of observations for feedback, as and when needed
• Conducting timely coaching sessions with the team members one to one or in group to help improve performance
• Share frequent updates with team members with regard to their individual sales performance, incentives, performance gaps, etc.
• Develop and motivate team members to ensure optimum performance levels at all times
• Manage team member leave applications and help keep leaves to a minimum
• Manage team attrition and help keep attrition within the team to a minimum
• Ensure timely reporting by all team members in a consistent manner to adhere to daily production requirements
• Keep constant check on sales metrics for each team member and for the whole team – hourly, daily, weekly and monthly and ensure that all sales targets are met consistently
• Publish daily and weekly reports to keep Production team