Views:66
Applicants:0
Posted on 1 Oct, 2025
Overview
- Industry - ADVERTISING / PUBLIC RELATIONS / MARKETING / EVENTS, Strategic Marketing Consulting / Digital Marketing Firms
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Operations / Support Services, Operations Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
-
Lead & manage support team for brand & creator queries
-
Build shifts for 7-day coverage; monitor SLA adherence
-
Own & optimize CRM/ticketing systems (Freshdesk, HubSpot, Zendesk)
-
Drive fast resolution, NPS/CSAT improvements & zero backlog
-
Collaborate with product, ops & account teams for fixes
-
Build dashboards & report performance insights
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
