Roles & Responsibilities
 • Revert on chats written by the customer on a variety of issues 
• The Agent will have to present and sell company services to current and potential customers 
• Update and process information accurately into the system(s) 
• Resolve customer problems in a timely manner 
• Take ownership & deliver on customer commitments 
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact 
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner 
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. 
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments 
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team