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Posted on 7 Oct, 2022
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software.
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Thrive in a fast paced environment while maintaining excellent attention to detail
- Strong communication, organization and project management skills
- Industry - FOOD, HOSPITALITY, TRAVEL & TOURISM
- Functional Area - Hospitality / Hotel / Restaurant / Bar / Night Clubs
- Job Role - Guest Relations - Officer / Executive
- Employment type - Full Time
- Work Mode - In Office
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Name - HR
Designation - HR
- emperialhotels@gmail.com
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