You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents.
Handling SOW for different vertical of campaign.
This way, you are able to manage relationships better and develop people at the same time.
Overview
Industry -
ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
Functional Area -
IT Software Maintenance / Operations / Support Services